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    Frequently Asked Questions

    Attending In-Person


    How do I register? 

    Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.


    How will I gain entry to the event?

    Once you have completed your registration you will receive a confirmation email containing your ticket. When you arrive at the venue on the day, please give the team your name or show them the confirmation email, which will provide you entry to the event.


    Why can't I find any emails related to the event?

    You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

    Pass Queries


    What is the cancellation policy?  

    If you can no longer attend the event and you have registered for a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.


    Can I transfer or upgrade my pass?

    If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.


    Are there discounted passes available?

    This event is free to attend, but passes are subject to review and approval by the Publisher and you need to submit an application form to attend. For more information, please contact our FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

    Venue


    How do I get to the venue?

    The address of the venue can be found here, along with directions.


    Is the venue accessible? 

    We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

    Hospitality 


    Will food and drink be provided at the event?

    Yes, dinner and refreshments will be served at the event.


    I have dietary requirements, what should I do? 

    If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.


    Contact Us

    If you are experiencing technical difficulties please contact our team for more information:  

    ftlive@ft.com | +44 (0) 207 775 6653

    Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.


    © Financial Times Live

    FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice

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